This policy applies to ALLO Telecom Inc. which is referred to here as ALLO Telecom. At ALLO Telecom, the security and integrity of our customers’ personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level communication services they expect.
ALLO Telecom’ privacy practices are in accordance with all federal and provincial laws and regulations. We are compliant with the Personal Information Protection and Electronic Documents Act and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission.
At ALLO Telecom, we collect customer information for one or more of the following purposes:
1. To provide a positive customer experience, and deliver, bill for, and collect payment for products and services;
2. To understand customer requirements and make information available regarding products and services offered by ALLO Telecom directly or through its network of distributors, and its related companies
3. To manage and develop ALLO Telecom’ business and operations;
4. To meet legal and regulatory requirements; and
5. To obtain credit information or provide it to others.
ALLO Telecom does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. ALLO Telecom retains personal information only as long as necessary for the fulfillment of those purposes.
ALLO Telecom informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.
ALLO Telecom ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.
ALLO Telecom shares information with other ALLO Telecom related companies, in order to offer customers products and services that they may find attractive. Notices on sharing information are contained on ALLO Telecom’ invoice and on http://www.allotelecom.ca. If customers do not want to be marketed with these products and services, they can contact ALLO Telecom at 1-514-722-3236
Customers that wish to obtain:
1. more information about this Commitment to Privacy;
2. access to, or more information about, their personal information held by ALLO Telecom; or
3. make a privacy-related complaint; may contact a ALLO Telecom customer service representative.
CRTC Applications and Notices
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
9.0 Complaints concerning non-compliance with the Code’s principles
9.1 Any person concerned may lodge a complaint concerning non-compliance with the principles stipulated in this Code by contacting the person responsible for ensuring compliance with Allo Telecom’s Code.
9.2 Allo Telecom shall conduct an investigation into every complaint pertaining to respecting the Code. Should a complaint be substantiated, Allo Telecom shall take the appropriate steps, including amending the Code and altering its practices, as needed. Should a complainant not be satisfied with the decision of the person in charge of the protection of Personal Information at Allo Telecom, they may contact the Privacy Commissioner of Canada, 112 Kent St., Ottawa, Ontario, K1A 1H3.
If a situation leaves you unsatisfied with your experience with Allo Telecom, we invite you to contact us directly. You may contact us by email at email@example.com or at our number 1-565-1212.
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.